CrossCard Frequently asked questions

Frequently asked questions

The CrossCard is available at any CrossCafe at 100, 300 and 500 CZK denominations.

You can activate your loyalty card at in the section marked CrossCard. Here you can find the link to enter your CrossKonto (CrossCafe Account). From there you will simply follow the activation instructions. A new CrossCard can be activated approximately 30 min after you have charged it.

For every 10 points earned you have 1 CZK discount that can be used for any of your next purchases. The point values are written on the price tags. Our baristas will always inform you of what bonus you can redeem at any time.

You can see your point balance in the upper right corner of your CrossKonto (CrossCafe Account). 

The earn points on your CrossCard that turn into a discount that you can use with your very next purchase. Or you can save your bonuses and get up to 50 % off a purchase. 

There is no limit to the maximum of earned points.

You can do so at the register of any CrossCafe.

Lending the card to a friend is no problem. CrossCard is transferable

If you have lost your CrossCard, you should deactivate it immediately to save your money in your electronic wallet. Log into your CrossKonto acount and choose ,,My CrossCard" in the main menu. On the left side of the screen select ,,Deactivate card". We will send you an e-mail with the confirmation request. 

Once this is done, you can get a spare CrossCard (in any CrossCafe) with 0 CZK credit for a fee of 20 CZK or you can get a new card charged with 100 CZK credit as a minimum like as you would do when first getting your card and save the 20 CZK. To transfer your account balance form the lost card account to your new card account, go to your CrossKonto and in the „My CrossCard” section just activate the spare card by filling in its number. Bonuses and the financial balance will be transferred.